Use cases
For anyone who sends followers something by DM
A guide, a sign-up form, a product link or a discount code: a few examples of getting what people ask for in the comments into their DMs.
Use cases
Creators
You promised a free preset, template or guide in a Reel and the comments are pouring in. Instead of messaging everyone by hand, set up the rule before you post.
Sample rule
sample- Keyword
- PRESET
- Post
- Next post
- Comment reply
- Sent it to your DMs {username} ✨
- DM
- Here's the preset pack I promised. Happy editing!
- Button
- Get the preset
- Extra setting
- Follow check on
What helps
- With “Next post”, the rule is ready before you publish
- Varied comment replies avoid repeating the same sentence
- With the follow check, the link goes to followers only
Educators
Send the sign-up form and schedule by DM when you announce a course or live class. The assistant then answers follow-ups like “when does it start?” or “is it paid?”.
Sample rule
sample- Keyword
- COURSE
- Post
- A single post (the announcement)
- Comment reply
- Sign-up details are in your DMs 📬
- DM
- Hi! The sign-up form and class schedule are below.
- Button
- Sign-up form
- Extra setting
- AI chat on (knowledge base: course FAQ)
What helps
- The knowledge base answers common questions
- Topics like payment problems are handed to you
- See how many people clicked the sign-up form
E-commerce
Reply to “what's the price?” comments on product posts with the product link and a discount code. The assistant answers shipping and return questions from your knowledge base.
Sample rule
sample- Keyword
- PRICE
- Post
- All posts
- Comment reply
- Price and discount code are in your DMs 💌
- DM
- The product link is below. Your code: SAMPLE10
- Button
- View product
- Extra setting
- Match: whole word
What helps
- “price”, “Price?” and “PRICE” trigger the same rule
- See which product post brings the most clicks
- Return and complaint conversations come to you
Agencies
Run client accounts from one dashboard: a separate workspace for each client, or several accounts in one workspace, with roles for your teammates.
Sample rule
sample- Keyword
- MENU
- Post
- All posts (client account)
- Comment reply
- Sent you the menu by DM {username} 🍽️
- DM
- Our current menu and booking link are below.
- Button
- Open the menu
- Extra setting
- A team member manages the rule
What helps
- Quick switching between accounts and workspaces
- Owner, admin and member roles
- CSV reports for clients
Is your scenario different?
Tell us what you want to send, and we'll think through how to set it up with ReplyHook together.
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